This policy describes how YallaMoov, operated by Rahma Integrated Concepts Ltd. (“we”), handles personal information when you use the YallaMoov mobile application and related services. It reflects how the product currently works. It is not a certified legal opinion.
Who we are
Rahma Integrated Concepts Ltd., 13 Shagari Road, Badarawa, Kaduna, Nigeria. Phone: 08036019675.
Account information
When you create or use an account we process an application user identifier and authentication records needed to keep you signed in and to operate the service.
Phone numbers
Phone numbers are used for sign-in and account recovery where phone authentication is enabled. We store a verified phone number associated with your account when one has been confirmed.
Email addresses
Email addresses are processed where you choose to register or sign in with email, or where you otherwise supply an email address.
Authentication and one-time codes
Authentication may use one-time passwords (OTP) sent by SMS, and may also use email and password. Delivery of authentication messages may rely on third-party infrastructure and messaging providers. We do not use OTPs for marketing.
Profile information
You may provide a display name and optional bio. Ratings from completed trips may appear in aggregate on a profile. Private rating comments are not published as public reviews.
Ride information
If you post or join a journey we process route labels and coordinates, scheduled times, offered seats, luggage allowances where provided, requests, and ride lifecycle status (for example scheduled, started, completed, or cancelled).
Location
Search and routing use place labels and coordinates you select. Optional device location may be used while the app is in the foreground if you grant permission, for example to show you on a map or suggest a nearby place. We do not operate background live tracking of riders, and we do not share live location with other users as a product feature.
Bookings
When a seat request is accepted we process booking records, including seats, related ride identifiers, and cancellation state. Ride-context chat may exist for a confirmed booking.
Payments
Where a seat contribution is collected, we process payment amounts, processor references, and ledger entries needed to record the contribution. Card numbers are handled by the payment processor; YallaMoov does not store full card PAN data.
Device and technical information
We process technical logs such as request identifiers, timestamps, error codes, and device notification tokens so we can operate, secure, and debug the service and send trip notifications you have allowed.
Communications
We may send in-app and push notifications about your trips, and SMS or email related to authentication. Ride chat is limited to participants on a booking.
Identity and safety information
Users may submit safety reports about a trip (category, short description, and the associated ride or booking). Designated operators may review those reports.
YallaMoov does not currently collect national identity numbers (including NIN), NIMC documents, home addresses as an identity file, or identity-document scans. As verification features are introduced, additional information may be requested. That would be a change to this policy and would be described before it becomes a condition of using those features.
Service providers
We use processors to host the application, authenticate users, send messages, deliver notifications, and (where enabled) collect seat contributions. Those providers process information on our instructions to operate YallaMoov.
Security
We use access controls, encrypted transport for the hosted service, and least-privilege credentials for production systems. No method of transmission or storage is perfectly secure.
Retention
We keep account, ride, booking, payment, chat, and safety records for as long as needed to operate the service, meet legal and financial record duties, and handle disputes or safety issues. Account deletion requests can be submitted in the app; completing a request disables the account. Financial ledger, chat, and safety records are not wiped automatically.
Your rights and contact
You may request access, correction, or deletion through the in-app Help screen or by contacting Rahma Integrated Concepts Ltd. at the address or phone number above. We may need to verify that the request comes from the account holder.
Children
YallaMoov is not directed at children.
Policy changes
We may update this policy as the product changes. The “Last updated” date will change when we do. Material changes will be communicated in the app or on this website where practical.